4.11 Management Practice
The section on management practice addresses the review of the existing management structures in the company. To comply with social and environmental standards in a company in a sustainable manner, it is necessary to create at least basic management structures.
This includes
? The allocation of responsibilities
Responsible managers both in top management and on the operational level should be assigned for all subjects related to social and environmental standards. These include e.g. personnel questions, legal demands, worker safety, industrial engineering and production planning.
? The training and sensitisation of the employees
The vendor is obliged to train the employees regularly and to inform them of their rights. The Tchibo SCoC is also to be visibly posted in the local language inside the factory.
? Internal communication
This comprises regular talks with employees and workers’ representatives, complaint procedures, etc.
? Updating the legal basis
The vendor must be informed about the current state of the national laws at all times, since many regulations are subject to constant changes e.g. with regard to minimum wages. A process should be developed where it is clear who, where and how often the appropriate information is obtained.
? The documentation
In the audit, the vendor has to present the appropriate documents to prove compliance with the social and environmental standards. Only demonstrable evidence can be assessed as such by the auditor. An overview of the documents checked in an auditis located in the appendix 7.2 .
? The lawfulness of the facility
The review during the audit also includes legal documents such as operating licences and building licences. Legal obligations and requirements regarding employees may also not be circumvented, e.g. by using contract assignments or false apprenticeship schemes.
4.11 管理措施
管理措施這一部分強調對公司現有的管理結構進行審查。為了使公司持續的符合社會與環境標準，創建基本的管理結構是非常有必要的。
這包括：
1）責任的分配
無論是高層管理人員還是業務級別的主管負責人，對涉及到社會與環境標準的所有事項都負有責任。例如包括人事檔案問題、法規要求、工人安全、和產業工程學生產規劃。
2）員工的培訓及培養其敏感性
供應商有義務對員工定期進行培訓，并告知其擁有的權利。智寶的SCoC應譯成當地語言并張貼在工廠內的明顯位置。
3）內部溝通
這包括定期的與員工和工人代表溝通，建立投訴程序等。
4）更新法律基礎
供應商必須始終關注最新的國家法律，因為許多法律法規時常更新，例如關于最低工資的法規。應建立程序，記錄獲取適當相關（法規）信息的人員、地址以及獲取此類信息的頻率。
5）文件
在文件中，供應商必須呈現出適當的文件以證明其符合社會與環境標準。審核員只接受能進行評估的可被證明的證據。請參見7.2章節——審查文件清單。
6）工廠的合規性
在審核過程中，也會檢查包括經營執照和建筑許可之類的法律文件。對涉及到員工的法律義務和要求不能通過使用承包分配或虛假的見習方案等類似情況進行規避。